HOUSE OF ORIVE
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HOUSE OF ORIVE · CUSTOMER CARE

Exchange & Refund Policy

At ORIVE, we want you to love every piece you purchase. Please read our exchange policy carefully before placing your order.

1. Exchange Policy

  • If you experience a size or fitting issue, you can request an exchange within 7 days of receiving your order.
  • Exchanges are subject to product availability and the availability of the required size.
  • The product must be unused, unworn, unwashed, and returned in its original condition with all tags and packaging intact.
  • Please contact our customer support team within 7 days of delivery to request an exchange.

2. No Returns or Refunds

  • We do not accept returns or offer refunds.
  • We offer an exchange-only policy for eligible size and fitting issues.
  • Once an order has been placed, cancellations and refund requests are not accepted.

3. Exchange Conditions

  • Products showing signs of wear, damage, washing, or alteration will not be eligible for exchange.
  • Exchanges are subject to verification and approval by our team.
  • Any applicable shipping charges for exchanges will be communicated to the customer before processing.

4. How to Request an Exchange

To request an exchange, please contact our customer support team with your order number and the reason for the exchange within 7 days of receiving your order.

HOUSE OF ORIVE

Questions about an exchange?

Thank you for shopping with ORIVE. We appreciate your trust and support.

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